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Our experience is your advantage

Get an overview of the services we can provide for you.

All payment systems which we distribute are also installed, maintained and serviced by us. Our technical support fulfills the highest quality standards. For example: even well-known service companies and leading manufacturers let us handle the servicing of their vending machine controls. But we are not only distributors. We also develop project-related hardware and software solutions. With our Connected Vending System Vensolutions we set the standard in the field of telemetry, fiscal read-out and cashless payment systems.

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We value personal contact with our clients and together we will also find the best solution for your needs.

Our continued commitment has led us to successful, long-term co-operations with many clients, suppliers and other partners. Our strength lies in consulting, project management and implementation of system solutions. We also offer workshops and trainings for you and your staff for the future success with your payment systems.

It is the combination of all of the above which makes us what we have been for over 30 years: your reliable high-performance partner in the field of payment systems.

Sales and Distribution

Our sales team always strives to find the best solution for your individual case and applications. We have many years of experience in the field of payment systems, telemetry (Connected Vending) and vending machine components.


  • Distribution, servicing and maintenance of banknote readers, validators and recyclers
  • Market leader in the distribution of banknote recyclers for park & ticketing (D,A,CH)
  • National and international distribution of vending machine components (cash payment systems, valves, vending machine controls)
  • We are authorized partner for many well-known manufacturers
  • Distribution of Vensolutions - our own Connected Vending system
  • Worldwide delivery and customs handling as sea or air freight.
Contact persons

For the distribution of cash payment systems (SUZOHAPP) Torsten Kröger will help you.

Torsten Kröger
Sales Manager
Contact for sales of SUZOHAPP products
Tel.: +49 (0)5771 609515
Mobil: +49 (0)172 4216932
Fax: +49 (0)2431 76137
Mail: sales-suzohapp[at]sm-gmbh [dot] de

If you have any questions concerning the distribution of Vensolutions products, please contact Athanasios Papagiannakis, Roland Hermanns or Walter Thievessen.

Athanasios Papagiannakis
Head of Sales Vensolutions
Contact for sales of Venpay
Tel.: +49 (0) 2431 9654-87
Mobil: +49 (0) 176 125 200 02
Fax: +49 (0)2431 76137
Mail: sales-management[at]sm-gmbh [dot] de

Roland Hermanns
Sales Manager
Contact for sales of payment systems, components and Vensolutions
Tel.: +49 (0)2431 9654-21
Mobil: +49 (0)176 125 200 05
Fax: +49 (0)2431 76137
Mail: sales-payment-systems[at]sm-gmbh [dot] de

Walter Thieveßen
Sales Manager
Contact for sales of Vensolutions
Tel.: +49 (0)2161 5730904
Mobil: +49 (0)176 125 200 04
Fax: +49 (0)2431 76137
Mail: sales-vensolutions[at]sm-gmbh [dot] de

Product Servicing

S+M is an authorized servicing and maintenance specialist for many products in the field of vending. We have the know-how to conduct high quality repairs. You can rely on our experienced and well-trained technicians and engineers to repair, maintain or modify your payment systems, vending machine controls or other components.


  • Configuration of all devices according to your needs
  • Repairs and maintenance down to component part level
  • Service for replacement parts
  • Maintenance logistics
  • On-location servicing
  • Installation support

List of products which are serviced and repaired in our workshop. (German only)
Price list for servicing rates (German only).

Contact Persons

If you have any questions about our product service Paul Stelten will be glad to help you.

Paul Stelten
Head of Product Service
Contact for product servicing and maintenance
Tel.: +49 (0)2431 9654-63
Fax: +49 (0)2431 76137
Mail: workshop[at]sm-gmbh [dot] de

Development

Our in-house development department creates project-related solutions which go beyond the standard.


  • Hardware development (controls / payment systems / sensors)
  • Software development (interfaces / portals / apps)
  • Design & construction (i.e. customizing by integration of special hardware)

S+M GmbH Info-PDF

Contact persons

If you have questions about software development, please contact Meike Dieckert.

Meike Dieckert
Team Assistance Vensolutions
Contact for Vensolutions development
Tel.: +49 (0)2431 9654-20
Fax: +49 (0)2431 76137
Mail: development[at]sm-gmbh [dot] de

Bei Fragen zum Bereich Design und Konstruktion wenden Sie sich bitte an Marcus Küpper.

Marcus Küpper
Public Relations
Contact for communications and PR
Tel.: +49 (0)2431 9654-74
Fax: +49 (0)2431 76137
Mail: communication[at]sm-gmbh [dot] de

Transport Service

Our transport service is now even more flexible and CO2 friendly – while maintaining the well-established safety standards. The products, which need to be repaired, are still transported in our specially prepared antistatic boxes by a logistics partner of your choice. So you can trust the careful and professional handling of the products.

All our activities are based on high regard for the environment. Reducing packaging and risk of damages during transport are part of this sustainable thinking.

The advantages at a glance:

  • Well-proven antistatic boxes, provided for free
  • Less packaging, less waste, less costs
  • Reducing transport damages to a minimum
  • Pick-up and delivery at any time according to customer schedule
Contact persons

Klaus Kosytorz will answer your questions about our transport service.

Klaus Kosytorz
Safety Representative
Contact for transport service
Tel.: +49 (0) 2431 / 9654-64
Mobil: +49 (0) 176 / 125 200 08
Fax: +49 (0)2431 76137
Mail: transportservice[at]sm-gmbh [dot] de

Training & Consulting

Of course we offer comprehensive advice regarding all our products and services, before you buy them. But afterwards we do not leave you to master the products and their application on your own. If you have the need for consultations or trainings to implement the new products we certainly can provide these. We always come up with a solution to suit your needs. We can offer:


  • Retrofitting & modernization
  • Interface design
  • Roll-out planning
  • Service concepts
  • Train-the-trainer seminars
  • User training
  • On location or in-house
Contact persons

If you have any questions about consulting and training, please contact Walter Thieveßen.

Walter Thieveßen
Sales Manager
Contact for sales of Vensolutions
Tel.: +49 (0)2161 5730904
Mobil: +49 (0)176 125 200 04
Fax: +49 (0)2431 76137
Mail: sales-vensolutions[at]sm-gmbh [dot] de