Our experience is your advantage

Get an overview of the services we can provide for you.

All payment systems which we distribute are also installed, maintained and serviced by us. Our technical support fulfills the highest quality standards. For example: even well-known service companies and leading manufacturers let us handle the servicing of their vending machine controls. But we are not only distributors. We also develop project-related hardware and software solutions. With our Connected Vending System Vensolutions we set the standard in the field of telemetry, fiscal read-out and cashless payment systems.

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We value personal contact with our clients and together we will also find the best solution for your needs.

Our continued commitment has led us to successful, long-term co-operations with many clients, suppliers and other partners. Our strength lies in consulting, project management and implementation of system solutions. We also offer workshops and trainings for you and your staff for the future success with your payment systems.

It is the combination of all of the above which makes us what we have been for over 30 years: your reliable high-performance partner in the field of payment systems.

Sales and Distribution

Our sales team always strives to find the best solution for your individual case and applications. We have many years of experience in the field of payment systems, telemetry (Connected Vending) and vending machine components.

  • Distribution, servicing and maintenance of banknote readers, validators and recyclers
  • Market leader in the distribution of banknote recyclers for park & ticketing (D,A,CH)
  • National and international distribution of vending machine components (cash payment systems, valves, vending machine controls)
  • We are authorized partner for many well-known manufacturers
  • Distribution of Vensolutions - our own Connected Vending system
  • Worldwide delivery and customs handling as sea or air freight.
Contact persons

For the distribution of cash payment systems (SUZOHAPP) Torsten Kröger will help you.

Torsten Kröger
Sales Manager
Contact for sales of SUZOHAPP products
Tel.: +49 (0)5771 609515
Mobil: +49 (0)172 4216932
Fax: +49 (0)2431 76137
Mail: sales-suzohapp[at]sm-gmbh [dot] de

If you have questions concerning the distribution of Vensolutions products, please contact Walter Thievessen or Roland Hermanns.

Walter Thieveßen
Sales Manager
Contact for sales of Vensolutions
Tel.: +49 (0)2161 5730904
Mobil: +49 (0)176 125 200 04
Fax: +49 (0)2431 76137
Mail: sales-vensolutions[at]sm-gmbh [dot] de

Roland Hermanns
Sales Manager
Contact for sales of payment systems, components and Vensolutions
Tel.: +49 (0)2431 9654-21
Mobil: +49 (0)176 125 200 05
Fax: +49 (0)2431 76137
Mail: sales-payment-systems[at]sm-gmbh [dot] de

Product Servicing

S+M is an authorized servicing and maintenance specialist for many products in the field of vending. We have the know-how to conduct high quality repairs. You can rely on our experienced and well-trained technicians and engineers to repair, maintain or modify your payment systems, vending machine controls or other components.

  • Configuration of all devices according to your needs
  • Repairs and maintenance down to component part level
  • Service for replacement parts
  • Maintenance logistics
  • On-location servicing
  • Installation support

List of products which are serviced and repaired in our workshop. (German only)
Price list for servicing rates (German only).

Contact Persons

If you have any questions about our product service Lisa Marie Miegel or Paul Stelten will be glad to help you.

Lisa Marie Miegel
Production Management Assistant
Contact for product servicing and vending machine components
Tel.: +49 (0)2431 9654-63
Fax: +49 (0)2431 76137
Mail: productservice[at]sm-gmbh [dot] de

Paul Stelten
Department Manager Product servicing
Contact for product servicing and maintenance
Tel.: +49 (0)2431 9654-63
Fax: +49 (0)2431 76137
Mail: workshop[at]sm-gmbh [dot] de


Our in-house development department creates project-related solutions which go beyond the standard.

  • Hardware development (controls / payment systems / sensors)
  • Software development (interfaces / portals / apps)
  • Design & construction (i.e. customizing by integration of special hardware)

S+M GmbH Info-PDF

Contact persons

If you have questions about software development, please contact Frank Tilchner.

Frank Tilchner
Department Manager Vensolutions
Contact for Vensolutions development & IT
Tel.: +49 (0)2431 9654-0
Fax: +49 (0)2431 76137
Mail: development[at]sm-gmbh [dot] de

Bei Fragen zum Bereich Design und Konstruktion wenden Sie sich bitte an Marcus Küpper.

Marcus Küpper
Product Development & Design
Contact for communications and PR
Tel.: +49 (0)2431 9654-74
Fax: +49 (0)2431 76137
Mail: communication[at]sm-gmbh [dot] de

Transport Service

We introduced the transport service for our payment systems and other products to relieve our clients and optimize their own technicians working time.
But the S+M transport service provides more than just logistics. We often provide the complete handling of the delivery receipts and the integration of the process into the clients own ERP-systems – without needing third party logistics. You can trust us with careful and professional handling of the products.

All our activities are based on high regard for the environment. Reducing packaging and risk of damages during transport are part of this sustainable thinking.

  • Transporting the devices in antistatic boxes
  • Less packaging, less waste, less costs
  • Reducing transport damages to a minimum
  • Relieving the clients by in-house repairs
  • Pick-up and delivery every 14 days
  • Low transport costs
Contact persons

Daniel Küppers will answer your questions about our transport service.

Daniel Küppers
Transport Service
Contact for transport service for payment systems
Tel.: +49 (0)2431 9654-0
Mobil: +49 (0)176 125 200 09
Fax: +49 (0)2431 76137
Mail: transportservice[at]sm-gmbh [dot] de

Training & Consulting

Of course we offer comprehensive advice regarding all our products and services, before you buy them. But afterwards we do not leave you to master the products and their application on your own. If you have the need for consultations or trainings to implement the new products we certainly can provide these. We always come up with a solution to suit your needs. We can offer:

  • Retrofitting & modernization
  • Interface design
  • Roll-out planning
  • Service concepts
  • Train-the-trainer seminars
  • User training
  • On location or in-house
Contact persons

If you have any questions about consulting and training, please contact Walter Thieveßen.

Walter Thieveßen
Sales Manager
Contact for sales of Vensolutions
Tel.: +49 (0)2161 5730904
Mobil: +49 (0)176 125 200 04
Fax: +49 (0)2431 76137
Mail: sales-vensolutions[at]sm-gmbh [dot] de